Frequently Asked Questions

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A. Programme overview

What is this programme about?

American Express® and TripAdvisor have teamed up to deliver exclusive travel benefits to Cardmembers. This is a complimentary programme that lets you see Cardmember reviews and post your own. American Express® Cardmembers who have connected an eligible Card with their TripAdvisor account will be tagged as an Amex Traveller on their TripAdvisor profile so Cardmembers can easily find reviews from others in the community. When you are prompted to write a specific merchant review by American Express or at tripadvisor.co.uk/Amex, your review will be tagged as an “Amex Cardmember Review” which confirms you used an American Express® Card at that location.

Which American Express Cards are eligible for this programme?

You may enroll any valid consumer Card issued in the UK by American Express or one of our licensed partners. Prepaid Cards, gift cards and Corporate Cards are not eligible for the programme. Please see Programme Terms and Conditions for more information.

What if I have more than one American Express Card?

You can only connect one Card per unique TripAdvisor account for this programme.

How do I join this programme?

Visit sync.americanexpress.co.uk/TripAdvisor to get started and sign in with your TripAdvisor account. If you don’t already have a TripAdvisor account it’s easy and free to sign up. (Click here and refer to the “Join” link at the top right of the page). After you sign in to your TripAdvisor account, you will be redirected to a secure American Express page to connect your eligible Card to your TripAdvisor account. Simply provide your name, email address, and American Express Card number. Your Card information will remain private and secure and will never be shared with TripAdvisor.

After I join this programme, will people know I have an American Express Card and/or where I used my Card?

Yes, by connecting your Card, you will be identified as an “Amex Traveler” on your TripAdvisor profile, and some of your TripAdvisor reviews may show you used your connected Card at the places you reviewed. You can modify or disable this feature at any time by logging in to TripAdvisor and visiting the “Connected Accounts” section of “Your TripAdvisor.”

Will my American Express Card number be shared with TripAdvisor and is this programme secure?

Your American Express Card number is safe and secure and will never be shared with TripAdvisor. The accounts are linked with a unique American Express identifier specifically created for this programme.

What transaction information will be shared with TripAdvisor for this programme?

TripAdvisor will receive the names of some merchants where you used your connected Card so they can prompt you to write reviews that are relevant to your travels and experiences. No additional information (such as the transaction amount or the date of the transaction) will be shared with TripAdvisor.

Who do I contact if I have questions about the program or need help?

If you have a Card issued by American Express, please email us via the Secure messaging Centre from your Online Account page. You will be required to log in using your americanexpress.com User ID and Password.

If your Card was issued by a third-party bank licensed to issue American Express-branded cards please submit a query to customer service.

B. Cardmember reviews

What is an “Amex Cardmember Review”?

An “Amex Cardmember Review” is a review written by a Cardmember who used his/her connected American Express Card at the hotel, restaurant or attraction that was reviewed on TripAdvisor. Cardmembers are prompted to leave these reviews based on the places they’ve recently visited through emails sent to them by American Express. When you are prompted to write a specific merchant review by American Express or at tripadvisor.co.uk/Amex, your review will be tagged as an “Amex Cardmember Review” which confirms you used an American Express Card at that location.

How do I write an “Amex Cardmember Review” on TripAdvisor?

Once you’ve connected your Card, log in to TripAdvisor on your desktop computer and visit tripadvisor.co.uk/Amex. Complete a review form for one of the merchants that are presented and click submit. TripAdvisor will send you an email confirmation when your review is posted.

Who can see my reviews, and whose reviews can I see?

Anyone can see your reviews that are published on TripAdvisor, and you can view all published reviews.

I see that you have special offers for writing reviews on TripAdvisor, how do I redeem these offers?

American Express or TripAdvisor might tell you about special offers that you can unlock for posting a certain number of reviews on TripAdvisor’s website after you’ve connected your Card. To redeem these offers, you must:

  • Follow the instructions in the Offer Terms that appear in the communication from American Express or TripAdvisor about the offer;
  • Write and submit a review(s) that is published by TripAdvisor;
  • Receive an email communication from American Express confirming that you will receive the offer;
  • Use your connected Card for the entire purchase at the location(s) described in the offer unless otherwise indicated in the Offer Terms. To meet the Offer Terms, your review(s) must be published by TripAdvisor.

Please note that reviews are subject to TripAdvisor’s Content Integrity Policy, and TripAdvisor will determine if your review will get published. It usually takes 24-48 hours for reviews to be published on TripAdvisor but could take up to a few days. Both your Amex Cardmember Reviews (reviews for places where you used your connected Card) and other TripAdvisor reviews will qualify for these types of special offers.

I received an email from American Express and was asked to review a business I did not visit. What should I do?

Don’t worry – this is normal. We try to provide you with the most relevant information about places you’ve visited, but sometimes information for a business (such as the business name) might change over time. This means that you might occasionally be prompted to review a business that you don’t recognise. If you notice information about a business that you don’t recognise or that you think is incorrect, please contact us to let us know so we can update our information.

C. General programme

What is an “Amex Traveller”?

An “Amex Traveller” is a user on TripAdvisor who is also a connected American Express Cardmember. Connected Cardmembers are tagged with “Amex Traveller” so you can find them easily within the TripAdvisor community.

How do I manage my programme preferences?

You can manage your preferences for this programme at any time. For example, if you don’t want:

  • To be identified as an “Amex Traveller”; or
  • For others to know that you used your connected Card at a place you reviewed.

You can change both of these preferences by:

If you no longer wish to receive emails from American Express asking you to write reviews on TripAdvisor please unsubscribe using the link at the bottom of the email. You can also stop your participation in this programme entirely and disconnect your Card from your TripAdvisor account here.

If I received a replacement Card, do I need to connect my new Card?

If your Card was issued by American Express: American Express will automatically update your replacement Card with your connect information.

If your Card was issued by a third-party bank licensed to issue American Express-branded cards: You will need to disconnect your old Card and then connect your replacement Card to your TripAdvisor account.

I received an error when attempting to sign up for the programme.

Please contact customer service for assistance and an American Express Customer Care Professional will get back to you shortly.

I don’t remember which Card I used to sign up for the American Express and TripAdvisor programme. What should I do?

Upon successfully signing up for the programme you will receive a confirmation email from American Express. Your confirmation email will contain the last five digits of the Card you used to sign up. You may refer to your confirmation email to determine which Card is connected to your TripAdvisor account. If you can’t locate your confirmation email, contact customer service and an American Express Customer Care Professional will get back to you shortly.

What if I want to change the Card I used to sign up for the programme?

You will need to disconnect the Card you want to remove from the programme and then connect your other Card to your TripAdvisor account. For additional assistance, contact customer service and an American Express Customer Care Professional will get back to you shortly.

What if I cancel my TripAdvisor or American Express account?

If you cancel your account, you will no longer be able to participate in the programme so you won’t be eligible to redeem programme offers or access special programme content. You must have a TripAdvisor account and an eligible American Express Card in order to participate in this programme.

How can I stop participating in this programme?

Participation in this programme is voluntary. You may choose not to participate at any time. If you want to stop participating in this programme entirely please click here.

If you are an American Express merchant and have questions about this programme, please contact American Express Merchant Services.

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